Carlyle S. Adams

Manager | Consultant | Troubleshooter | Coach | Trainer | Service & Support , Industrial Automation

Hi, I'm Carlyle a P. Eng, MSCE TS2, LMSSC, Technical Writer,Trainer & I am a MAVEN

Carlyle S. Adams's Bio:

Carlyle S. Adams's Experience:

• Independent Consultant / Trainer / Analyst at International Performance Alliance Group (i-pag)

  February 2013 - Present | Grafton, WI

  Extensive experience providing project management, system implementation, validation, vendor auditing, and application support services for manufacturing, product support and root cause analysis. In addition strong electro-mechanical, hydraulic and pneumatic troubleshooting skills. Provide training and present instruction to assist companies with Meantime to Failure (MTF) and Just in Time (JIT) manufacturing practices. Spotlighted Achievements: Production efficiency, Waste Control, 5S, TQM, Kaizen, JIT, Six Sigma, Pareto Charts Successfully improve overall customer service Conduct training and development programs for employees for continuous improvement. Write technical materials, such as equipment manuals, appendices, or operating and maintenance instructions. Worked in the field and at permanent station with a successful track record

• Independent Consultant / Contributor / Analyst at Maven

  January 2013 - Present | San Francisco, CA

  Maven Research manages a global network of industry professionals, thought leaders, and experts who connect and share their knowledge with others via our Global Knowledge Marketplace. Maven Research's proprietary microconsulting platform connects researchers with knowledgeable professionals for short, paid interactions, including Telephone Consultations, Electronic Surveys, Face-to-Face Meetings, Extended Consulting Projects, and Workshops, as well as permanent Employment Opportunities. Spotlighted Achievements: Contributor for project on Photo-degradation of Polymers by Visible Light Contributor for project on applications for Industrial Engines

• Contracted Consultant, Coach - Trainer / LMSSConsultant / Management Analyst at CAAA Services & Associates / Independent LMSSC at Global OEM Solutions Inc.

  November 2010 - Present | Hemet, CA

  Extensive experience conducting organizational studies and evaluations, design systems and procedures focusing on manufacturing and product support with regards to companies BRAND and status within formatted policies. Innovative consultant, coach / trainer with effective in-house and field service experience who trains owners or other personnel in operation, overhaul, and maintenance to achieve meaningful continuous improvement. Strong electro-mechanical, mechanical, hydraulic and pneumatic troubleshooting skills to assist companies with meantime to failure and root cause analysis. Ensure that team members demonstrate consistency for quality and safety and identify and celebrate operational successes, as well as develop and implement plans to address opportunities for growth. Spotlighted Achievements: Production efficiency, Waste Control Successfully improve overall customer service Conduct training and development programs for employees Write technical materials, such as equipment manuals, appendices, or operating and maintenance instructions. Worked in the field and at permanent station with a successful track record

• Community Association Manager at Holiday Retirement Communities

  November 2009 - October 2010 | Hemet, CA

  Website: HolidayTouch.com Independent Senior Retirement Plan, direct, and coordinate renting of residential real estate properties. Managed a 55+ independent senior retirement community with 134 apartments, a restaurant, and 25 staff members. Audited the automated time keeping sytem (Kronos). Maintained repair and maintenance and expense budgets and P&L statements greater than $5M. Contacted self-generated leads, telemarketing and inputted leads into CRM by outside sources. Conducted tours of the complex to perspective tenants and coordinated events for both the tenants and surrounding community to support marketing efforts. Responsible for processing leases, rent increases and evictions as well as monitoring of emergency call system 24/7. Spotlighted Achievements: Effectively brought business into BUDGET and stabilized workforce Promoted from Co-manager to Community Manager while in training. Event Planning

• District Marketing Manager at National Storage Centers

  August 2007 - November 2009 | Palmdale, CA

  Determine the demand for products and services offered by the company and its competitors and identify potential customers. Develop pricing strategies with the goal maximzing the company profits or share of market while ensuring the companies customers are satisfied. Over see or monitor trends that indicate the need for pricing and service adjustments. Effectively managed renting of units and the day to day operations of two storage facilities in two cities totaling 1,235 doors, manage payroll processing and P&L totaling $5M for both Recruited, hired, coached and retained an engaged team of property managers through demonstrating innovative tactics and leading by example while communicating effectively with employees, colleagues and customers Managed generation of SGL’s toward soliciting prospect clients by attending Chamber Mixers, BNI and other networking activities Consistently responded to e-mail and other types of telemarketing efforts Performed tasks of showing, cleaning and renting units, as well as making collection calls to late tenants, performed daily lock checks, processing of documents for units in default status in preparation for auction, handled truck rentals. Responsible for setting sales/rental goals for district on quarterly and annual basis, and installed and repaired Point of Sales (POS) computer and CCTV equipment as well as 24/7 monitoring of facilities. Spotlighted Achievements: Due to organizational skills promoted to District Manager after one year. Responsible as Project Manager on build out and painting of 100,000 sq.ft. of building space, completed under budget.

• Executive Account Manager at ADT Security Services

  August 2004 - August 2007 | Riverside, CA

  Website: ADT.com Commercial and Home Fire & Security systems Sell scurity goods or services to commercial customers manufactured or distributed by company. Sales of CCTV Systems, Electronic Article Surveillance, Access Control, and Security Systems. Determined layout and served as Project Manager during installation of equipment. In addition provided world-class customer service, while being a successful leader and coach to new representatives. Highly organized with the ability to recognize trends and issues. Regularly chaired weekly sales meeting to ensure maximum sales, product placement, and product exposure for all product lines focusing on features and benefits. Responsible for document control according to Sarbanes Oxley (SOX) compliance. (CSOE) Spotlighted Achievements: Met sales goals, Member of Centurion Club 2005 (105% to quota) Very successful with consultive and competive sales

• Insurance Sales Agent at AFLAC Insurance

  December 2003 - August 2004 | Ontario, CA

  Website: AFLAC.com Insurance Sales, LTD and other supplemental types of insurance. General responsibilities included self-generation of leads, to sell, health, or other types of insurance. Effectively drove product sales through cold calling, self generation of leads and front of the room sales presentation and one-on-one skills. In addition followed up on company generated leads. Effective relationship building and customer service skills with regards to answering customer inquiries and resolving issues with policies. Represented company at Chamber meetings and other functions to identify, develop and implement plans to address marketing and sales opportunities. Spotlighted Achievements: Met sales goals using consultive approach.

• Manager, Field Service Engineer / Product Support at Applied Materials, Semiconductor Division

  October 1999 - December 2003 | Rancho Cucamonga, CA

  Effectively managed a highly technical group of six customer engineers and was responsible for multiple projects with an annual budget of $3M to support 24/7-365 semiconductor manufacturers. Additionally served as Field Service Engineer (FSE) for 24/7-365 escalation team supporting computer controlled chemical analyzers. Developed and managed global support organization to insure timely and cost effective setup, installation, training and commissioning of equipment to meet the needs of over 250 customers globally through on demand and service level agreements. Responsible project manager for both domestic and international retrofit projects for 160 customers, resulting in no system downtime during changeover. Liaison between customer, hardware / software engineering and R/D staff to insure future upgrades and design retrofits were incorporated into next generation equipment. Customer satisfaction and sales were positively effected by these efforts. Recruited, hired and coached support staff maintaining below industry standard level for turnover. Extensive experience with customers and service personnel for on-site and in-house training on equipment as well as safety procedures per service level agreements. Interfaced with purchasing spares procurement and sale of spares kit to customers. Responsible for weekly staff and production meetings with regards to staying within budget and meeting delivery dates. Spotlighted Achievements: Developed third-party support strategy for global companies, resulting in cash reductions and more timely support. Effective in driving process and response procedures to reduce support costs by 50% over a four-year period. Responsible as Project Support Manager on a global project for the installation, training and commissioning of equipment for Intel Corp and other manufacturers of semiconductor products.

• Manager, Field Service Engineer at Parker Systems, Chemical Analysis Division

  June 1994 - October 1999 | Ontario, CA

  Manufacturing and support of Semiconductor equipment. Responsible for managing a technical staff of four (4) customer engineers and a third party service team of seven (7) field engineers providing 24/7-365 response to support semiconductor manufacturing equipment globally. In addition assisted as a Field Service Engineer (FSE) on demand to support computer controlled chemical analyzers. Technical troubleshooting of Electronic, Electrical, Mechanical, Pneumatic and chemical tytration devices. In addition software and hardware upgrades to conform to copy exact standards. Sales and retention of service level agreements. Spotlighted Achievements: Developed and managed a domestic and third-party global support organization to insure timely and cost effective setup, installation, training and commissioning of equipment to meet the needs of over 250 customers. Drove process and response procedures to reduce support costs by approximately 50% over a four-year period while working along customers and other FSE's in the field and service contract sales. Responsible project manager for domestic and global retrofit projects for 160 customers, resulting in minimal system downtime during changeover. Effectively managed installation teams for automated chemical analysis equipment at several automotive and semi-conductor manufacturing plants through out US and foreign countries.

• Sales / Application Engineer at Optical Radiation Corporation, Lamp Division

  July 1993 - June 1994 | Azusa, CA

  Effectively supported manufacturing and sales of HIGH PRESSURE Short Arc Lamps for various applications. Provided sales and service support to the motion picture, entertainment industry as well as semiconductor and printed circuit manufacturing. In addition worked with rides and attractions designers for lighting arrays for various venues and events per design and customer agreements. Called on principles to sell lamps used in helicopter mounted searchlights for commercial and government applications. Spotlighted Achievements Supported annual sales of lighting for Disneyland, Knott's and other theme parks as well as specialized lighting arrays for the Luxor, MGM, and Treasure Island hotels. Also, provided custom projection lamps to film theaters such as Edwards and AMC. Organized and maintained database on field sales in an effort to sustain as well as generate new clients.

• Manager, Field Service Engineer at Optical Radiation Corporation, Electronic Products Division

  June 1986 - July 1993 | Azusa, CA

  Effectively supported the Sales and Support of production equipment used in semiconductor and flat panel display manufacturing. Responsible for service operations, and presented training courses for a variety of production and R&D equipment. Supervised a Field Service group of four (4) resident and 4 international representatives. In addition served as a Field Service Engineer (FSE) for escalation process to support automated manufacturing equipment for production lines both domestically and globally per service level agreements. Spotlighted Achievements: Provided both in-house and field training for 200 customers and five (5) field representatives with a $5M operating budget. Organized and approved publications and assisted with rewrites of technical manuals and service bulletins for the PCB and Flats Panel Display Industry,

• Test / Field Engineer at AUGAT ES.P, Automatic Test Equipment Division

  May 1985 - June 1986 | EL Segundo, CA

  Organized and configured system test on Automatic Test Equipment (ATE) to customer specifications from conception to completion. During final test troubleshot electrical, electronic, pneumatic and software problems to meet delivery deadlines. Effectively assisted with rewrites of manuals and trained operators and technicians on site as well as in-house. Traveled to remote sites to support equipment for buy-off as well as other types of support for customers such as NASA, Lockheed Space & Missile, McDonnell Douglas. Spotlighted Achievements: On time delivery of equipment per contracts Consistantly delivered excellent Customer Service

• Field Engineer / Technical Specialist at CHEMCO Systems

  May 1983 - May 1985 | Glen Cove, NY

  Extensive experience installing and servicing Automatic Camera and Laser Scanning systems for newspaper and industrial printing industry. Conducted training and performed support at customer sites and trade shows. Provided 24/7 support and troubleshooting of electrical, electronic, mechanical, and pneumatic problems. Spotlighted Achievements: Team Member on installation of high speed digital systems for Wall Street Journal, Washington Times, and Bakersfield Californian.

• Field Service Engineer / Specialist at DuPont Co.

  February 1978 - May 1983 | Burbank, CA

  Effective Account Manager / Field Service Engineer with responsibility for sales and support of Photo Chemical and Medical Imaging equipment used in hospitals and commercial photo reproduction. Organized and conducted seminars, trade shows, as well as training classes when requested within an assigned territory and other states upon request. In addition provided on demand as well as 24/7-365 emergency response for both industries troubleshooting electrical, electronic, mechanical, pneumatic, film and chemical problems. Responsible for RMA monitoring keeping company car and spare parts inventory at proper levels. Installation and commissioning of automated processing equipment. Organize and conduct training and development programs for customer base Rewrite technical manuals for operation and maintenance instructions. Spotlighted Achievements: Multiple Outstanding Customer Service & Safety Award

• Computer Technician at Ampex Data Systems Corporation

  November 1976 - February 1978 | Los Angeles, CA

  Production Technician in lab, system check out and repair of high speed mag drives. Research, design, develop and test computer or computer-related equipment for commercial, industrial, military, or scientific use. Accomplishment: Met production schedules

• Get Ready Technician at Kramer Motors / Volvo - Fiat

  October 1975 - November 1976 | Santa Monica, CA

  Electrical, electronic service Technician for Volvo and Fiat motor cars.

• 3 Phase Meter Tester / Transformer Repairman at Southern California Edison

  August 1970 - October 1975 | Alhambra, CA

  Organized Field Technician to support testing and repair of residential and commercial metering installations requested by customer or company due to damage or theft. Submission of Energy Audits with regards to power usage or energy theft. Completed documents for court cases involving power and equipment theft. In addition complete repair of high voltage transformers used to distribute various voltage configurations to residential and commercial customers. (120v, 240v, 480v ) 1 & 3 Phase Spotlighted Accomplishments: 100,000,000 Man Hour Safety Award

Carlyle S. Adams's Education:

• International Association of Risk & Compliance Professionals (IARCP)

  2012 – 2013
  Certificate

• Arvee Robertson

  2007 – 2013
  Certificate
  Concentration: Public Speaking

• Eric Lofholm Sales Training

  2006 – 2013
  Certificate
  Concentration: Sales Training

• Digi-Key Continuing Education

  2012 – 2012
  Concentration: Currently Attending Smart Electronics

• International Association of Risk and Compliance Professionals (IARCP)

  2012 – 2012
  Certificate
  Concentration: Risk Management & Compliance

• OEM Consultants Inc.

  2012 – 2012
  Currently Attending
  Concentration: Lean Manufacturing & Production

• Stanford University

  2012 – 2012
  Currently Attending
  Concentration: Solar, Fuel, & Batteries

• Stanford University

  2012 – 2012
  Concentration: Currently Attending Computer Networks

• Owen Coaching Institute

  2011 – 2011
  Certificate
  Concentration: Personal & Business Coaching

• Self Storage Training Insitute

  2008 – 2008
  Certificate
  Concentration: Self Storage Management

• Applied University

  2000 – 2002
  Certificate Programs
  Concentration: General Business & Support

• Control Data Institute, Los Angeles

  Diploma
  Concentration: Computer Information

• National Technical School, Los Angeles

  Associate's degree
  Concentration: Electronics

Carlyle S. Adams's Interests & Activities: